JUST ANOTHER RETURNS POLICY
At Just Another, we work with independent artists and creative practitioners to bring original artwork, limited-edition prints, apparel, books, stickers and handmade products to a wider audience.
We take care to package every order securely and work with our artists and production partners to ensure your purchase arrives in good condition.
Returns & Change of Mind
We do not accept returns or exchanges for change of mind, incorrect selection, incorrect sizing or simply deciding that you no longer want the item.
Many of the products available through Just Another are made, printed or fulfilled specifically for each order, while sales of original artwork and products directly support the artists we represent.
Before placing your order, please carefully check the product description, images, dimensions, sizing information and any other relevant details.
Damaged or Faulty Items
If your order arrives damaged, faulty or materially different from the product described on our website, please contact us as soon as possible so we can work with you to resolve the issue.
Please email hello@justanother.com.au within 14 days of receiving your order and include:
- Your name and order number
- The name of the item
- The date your order was placed
- A description of the issue
- Clear photographs showing the damage or fault
- Photographs of the packaging, if the item was damaged during delivery
Please keep the original packaging and the damaged item until we have assessed the issue and advised you what to do next.
Once we receive your request and the required information, we will review the issue and contact you within 3 business days with the next steps.
Depending on the circumstances and the nature of the item, we may offer a replacement, repair, refund or another appropriate resolution.
Refunds
Where a refund is approved, we will process it to the original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed, depending on your bank or payment provider.
Incorrect or Missing Items
If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us at hello@justanother.com.au within 14 days of receiving your order.
Please provide your order number and photographs of the items received so we can investigate and arrange an appropriate resolution.
Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product does not meet the consumer guarantees that apply under Australian law, you may be entitled to a remedy including a repair, replacement or refund, depending on the circumstances.
Questions About Your Order
If you have any questions about your order, shipping, returns or a damaged item, please contact us at:
We are a small creative business supporting independent artists, and we appreciate your patience while we work with you to resolve any issues.
Thanks for supporting Just Another and the artists and creative community we work with.